FAQs
What sizes are available in your store?
We offer clothing for kids aged 0–6 years, catering to all sizes suitable for newborns, toddlers, and young children.
How do I find the right size for my child?
You can refer to our detailed size chart on each product page. For the best fit, measure your child and compare it to the size guide.
What materials are used in your clothes?
Our clothes are made from soft, breathable, and child-friendly fabrics, such as 100% cotton & Velvet, to ensure maximum comfort.
Are your clothes machine washable?
Yes, our clothes are machine washable. However, please check the care instructions on each product for specific washing guidelines.
What is your return policy?
Refund & Exchange Policy
We want you to love every purchase you make from Kookie Kids Co! That’s why we offer a 7- day free return and exchange policy to ensure that you’re completely satisfied with your order.
Returns:
If you're not completely happy with your items, you can return them for a full refund within 7
days from the date you receive your order. Simply follow the easy steps below:
1. Contact Us within 7 days of receiving your items to request a return.
2. Pack your items securely and ship them back to us.
3. Once we receive your return, we’ll process your refund to the original payment method. Please note that it may take a few business days for the refund to appear on your statement,
depending on your bank.
Exchanges:
If you'd prefer an exchange instead of a refund, we’re happy to help! Simply contact us within 7 days of receiving your order, and let us know which item you'd like to exchange. We'll send you a prepaid return shipping label and ship the new item to you once we receive the original one.
Conditions for Returns & Exchanges:
- Items must be unused, unwashed, and in original condition with all tags attached.
- Items must be returned within 7 days of delivery.
- We cannot accept returns or exchanges on final sale or clearance items.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the damage, and we’ll take care of the return or exchange at no cost to you. We want you to be 100% happy with your purchase! If you have any questions or concerns about your return or exchange, please don’t hesitate to reach out to our customer service team at kookiekidsco@gmail.com or 0316-4205927. We’re here to help!