Shipping Policy

At Kookie Kids Co., we are committed to delivering your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

• Orders are usually processed within 1–3 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• We may contact you by phone or WhatsApp to confirm your order before dispatch.
• Orders may be cancelled if we are unable to verify the provided customer information.

2. Delivery Time

For deliveries within Pakistan, the estimated delivery time is generally 3–7 business days after dispatch.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Remote areas may require additional delivery time.

3. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for eligible orders within Pakistan.

You are required to pay the full order amount to the courier at the time of delivery. Please ensure that someone is available at the provided delivery address to receive and pay for the order.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated to you before your order is dispatched.

We reserve the right to offer free shipping promotions for selected products, locations, or order values.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name
• Mobile phone number
• House/building number
• Street/area
• City
• Any useful landmark or delivery instructions

We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

6. Failed or Missed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, cannot be contacted, refuses the parcel, or provides an incorrect address, the courier may make another delivery attempt or return the parcel to us.

Additional shipping charges may apply if an order needs to be resent.

7. Order Tracking

Where tracking information is available, customers may receive a tracking number through SMS, WhatsApp, email, or other communication channels.

Tracking updates are provided by the courier and may take some time to appear after the parcel has been dispatched.

8. Damaged or Incorrect Orders

Please inspect your parcel when you receive it. If you receive a damaged, defective, or incorrect product, contact us as soon as possible at Customer Support Email/WhatsApp Number

We may request photographs, videos, order details, or other information to investigate the issue.

9. Delays

While we make every effort to deliver orders within the estimated timeframe, delays can occasionally occur because of weather, courier issues, public holidays, strikes, security situations, incorrect addresses, or other circumstances beyond our control.

Such delays do not automatically qualify an order for a refund or compensation.

By placing an order on our website, you acknowledge and agree to the terms of this Shipping Policy.

Kookie Kids Co. reserves the right to update or modify this Shipping Policy at any time.